Free Shipping, Free Returns And Guaranteed Refunds If You Don’t Love It

Hi! Have a question for us? See below!


What is Tencel and why is it special?

It is a sustainably sourced fabric derived from renewable wood sources. Tencel helps prevent growth of bacteria to offer better hygiene qualities and enhanced breathability. It also has natural moisture management properties to help your skin feel cool and dry through the day. In short, it is the best fabric for everyday essentials that provides a long-lasting quality of exquisite softness on the skin, even after repeated washing.

What do you mean by enhanced breathability?

Composed of natural material, the cellulosic fibers are structured to regulate the absorption and release of moisture. This creates breathable fabrics that support the body’s temperature regulating properties creating a refreshingly cool sensation on your body.

How does Fresh Cove provide better hygiene?

Because of natural moisture management and enhanced breathability, there is less moisture left on the surface for bacteria to grow in. Consequently, Tencel fibers provide an environment less favorable for bacterial growth which provides better hygiene and resistance to odor.

How does Fresh Cove provide better hygiene?

Because of natural moisture management and enhanced breathability, there is less moisture left on the surface for bacteria to grow in. Consequently, Tencel fibers provide an environment less favorable for bacterial growth which provides better hygiene and resistance to odor.

Do your garments have the long physical tag with care instructions?

No. Based on feedback from our customers, we printed care instructions directly onto the garment on the inside (DTG printing).

Why do you only have 1 style of underwear?

This was the most popular style that our customers said they wanted. We are working on developing new styles and will release them shortly. Vote for what you would like to see through the “What’s New” tab.

What about color retention?

Color is deeply embedded into Tencel fibers, which thereby are less prone to fading even after repeated washing compared to conventionally dyed fibers.

What countries do you ship to?

We offer global shipping out of the US.

We ship to most countries in the world with notable exceptions being: Africa, Brazil, China, Turkey, Russia and Vietnam.

Shipping times may vary based on location. As we are currently on backlog please expect the following shipping times:
- 2-4 days US
- 3-5 days Europe
- 7-10 days rest of the world

My order still has not arrived. Where can I find more information?

Please contact us at customers@freshcove.co to find out more information on your order.

Where are your products manufactured?

We develop and manufacture our garments in Korea.

Will you get more colors in stock?

Yes, please send over suggestions at customers@freshcove.co

Will you develop women’s products too?

Not at this time. We focus on Men’s products only but do send us a note and we will consider it if there is enough interest.

What is your returns and refunds policy?

We offer free returns worldwide and will provide a 100% refund if you are not satisfied with our product. This policy is applicable within 30 days of order receipt.

How long do refunds take to process?

Refunds usually take 3-5 days to show up in your account depending on your financial institution.